Política de reembolso

TICBuddy Return & Refund Policy

Last updated: 23 August 2026

1. 14-Day Right of Withdrawal

If you are a consumer purchasing online, you have the right to withdraw from your purchase within 14 calendar days without giving any reason.

The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the product.

If a single order contains several products delivered separately, the 14-day period begins when the last product is received.

To exercise your right of withdrawal, you must inform us before the 14-day period expires.

2. Return Conditions

To return a product, it should be returned with all items originally supplied with it, where applicable, including:

  • Original accessories

  • Chargers and power adapters

  • Cables

  • Documentation

  • Components supplied with the product

  • Original packaging, where reasonably possible

You may inspect and test the product only to the extent reasonably necessary to establish its nature, characteristics and functioning, in the same way that you would normally be able to examine a product in a physical store.

You may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

For example, significant cosmetic damage, missing accessories, modifications, excessive use or other deterioration caused after delivery may result in a deduction from the refund where permitted by law.

Proof of purchase or your order number will be required.

3. How to Request a Return

To request a return, please contact us at:

Email: admin@ticbuddy.com

Please include:

  • Your order number

  • Your full name

  • The product you wish to return

  • The reason for the return, if you wish to provide one

Providing a reason is not required when exercising your statutory right of withdrawal.

Once we receive your request, we will provide the return instructions and the appropriate return address.

Please do not send products back without first contacting us, as this may delay the processing of your return.

Where available, you may also submit a return request through your TICBuddy customer account.

4. Return Shipping Costs

If you exercise your 14-day right of withdrawal because you have changed your mind, the direct cost of returning the product is your responsibility, unless we expressly agree otherwise.

We recommend using a tracked and appropriately insured shipping service, particularly for laptops, computers, monitors and other high-value electronic equipment.

If the product is defective, damaged on arrival, incorrect, or the return is required because of an error by TICBuddy, we will cover the reasonable return shipping costs in accordance with applicable consumer law.

5. Packaging Electronic Equipment for Return

Electronic devices must be packaged securely to prevent damage during transport.

Where possible, please use the original protective packaging.

For laptops, computers, monitors and similar equipment, the product should be adequately protected against:

  • Impact

  • Pressure

  • Movement inside the box

  • Screen damage

  • Moisture

Where the customer is responsible for arranging the return shipment, TICBuddy cannot be responsible for damage caused by inadequate packaging or improper transport attributable to the customer or the carrier selected by the customer, subject to applicable law.

6. Personal Data and User Accounts on Returned Devices

Before returning a laptop, desktop computer or any other device capable of storing personal information, you should:

  • Back up any files you wish to keep.

  • Sign out of your accounts.

  • Remove personal passwords and PINs.

  • Disable device tracking or activation-lock services where applicable.

  • Remove personal files and information from the device.

Where reasonably necessary to inspect, repair, refurbish or prepare a returned device, TICBuddy may need to reset or erase the equipment.

TICBuddy cannot guarantee the preservation of data stored on returned devices.

Customers are therefore responsible for creating an appropriate backup before returning a device.

7. Refurbished and Professionally Checked Products

TICBuddy sells products that may be new, refurbished, pre-owned or professionally checked, as clearly indicated on the relevant product page.

Refurbished or pre-owned products may show reasonable cosmetic signs of previous use depending on their stated condition.

Such previously disclosed characteristics or cosmetic signs do not, by themselves, constitute a defect.

However, this does not affect your statutory consumer rights if the product does not conform to the description, characteristics or condition advertised at the time of purchase.

8. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Different from the product ordered

  • Missing essential components

  • Significantly different from its advertised description

please contact us as soon as possible at:

admin@ticbuddy.com

Please provide your order number and, where appropriate, photographs or other information that helps us assess the issue.

We will evaluate the case and provide the appropriate remedy in accordance with applicable consumer law, which may include repair, replacement, price reduction or refund depending on the circumstances.

Nothing in this Return & Refund Policy limits your statutory rights regarding defective or non-conforming products.

9. Exchanges

We do not currently process direct exchanges as a standard procedure.

If you wish to purchase another model, configuration or product, you may return the original product where eligible and place a new order.

If you receive an incorrect or defective product, please contact us before placing a replacement order so that we can provide the appropriate solution.

10. Refunds

Once we receive the returned product, we will inspect it and process the return in accordance with this policy and applicable law.

If the return is accepted, the refund will normally be made using the same payment method used for the original purchase, unless otherwise expressly agreed.

When exercising the statutory right of withdrawal, we will refund the payments received from you, including the cost of the least expensive standard delivery method offered for the original order.

If you selected a more expensive delivery method, such as an express or premium shipping service, the additional delivery cost does not have to be refunded.

For withdrawal returns, we may withhold the refund until we have received the goods back or until you provide evidence that they have been sent back, whichever occurs first, where permitted by law.

Once a refund has been issued by TICBuddy, the time required for the funds to appear in your account may depend on your bank or payment provider.

11. Reduction in Value

Consumers are entitled to inspect a product to determine its nature, characteristics and functioning.

However, if a returned product has been handled or used beyond what is reasonably necessary for this purpose, you may be responsible for any resulting reduction in its value.

Examples may include:

  • Significant scratches, dents or physical damage caused after delivery

  • Missing accessories or components

  • Damage to ports, screens, keyboards or casing

  • Hardware modifications

  • Removal or replacement of components

  • Excessive use beyond what is reasonably necessary to test the device

  • Damage caused by improper handling

  • Activation locks or passwords that prevent the device from being inspected or restored

Any deduction will be assessed according to the actual reduction in value and applicable consumer law.

12. Items That May Be Excluded from the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products where an exception established by applicable law applies.

This may include, where relevant:

  • Products made to the customer's specifications or clearly personalised.

  • Sealed computer software that has been unsealed after delivery.

  • Digital content supplied without a physical medium once performance has begun with the customer's prior express consent and acknowledgement of the loss of the right of withdrawal, where legally applicable.

  • Other products or services specifically excluded by applicable consumer legislation.

The fact that a laptop, monitor or other ordinary electronic device has simply been opened does not automatically remove the statutory right of withdrawal.

13. Warranty and Returns Are Different

The 14-day right of withdrawal and your rights relating to a defective or non-conforming product are separate.

The expiry of the 14-day withdrawal period does not remove any statutory rights you may have if the product develops a covered fault or does not conform to the sales contract.

Products sold by TICBuddy are covered by the applicable legal guarantee and consumer protection rules.

Any commercial warranty offered in addition to the statutory guarantee will be indicated separately where applicable.

14. Business Customers

The statutory 14-day consumer right of withdrawal generally applies to purchases made by consumers and does not automatically apply to purchases made for business or professional purposes.

If an order is made by a company, self-employed professional or other business customer acting within their commercial or professional activity, different return conditions may apply.

Please contact us at admin@ticbuddy.com if you wish to request a business return.

This does not affect any rights relating to defective or non-conforming products that may apply under the relevant contract or legislation.

15. Return Address

Returns must be authorised before shipment.

Once your return request has been approved, we will provide the appropriate return instructions.

Unless otherwise specified in your return authorisation, our operating address is:

LIRBATIC SL – TICBuddy
C. la Florida, 3, Nave 9
28670 Villaviciosa de Odón
Madrid
Spain

Please do not send a product to this address without first contacting us and receiving the relevant return instructions.

16. Contact

For returns, refunds, damaged products or questions regarding this policy, please contact:

TICBuddy
Operated by LIRBATIC SL
Tax ID (CIF): B86741899

Email: admin@ticbuddy.com
Telephone: +34 624 139 226

Registered address: Calle Arousa 89, Arroyomolinos, Madrid, 28939, Spain
Operating address: C. la Florida, 3, Nave 9, 28670 Villaviciosa de Odón, Madrid, Spain