Privacy policy

TICBuddy Privacy Policy

Last updated: 23 August 2026

1. Data Controller

This Privacy Policy governs the processing of personal data relating to users and customers of TICBuddy, a commercial brand operated by:

LIRBATIC SL
Tax ID (CIF): B86741899

Registered address: Calle Arousa 89, Arroyomolinos, Madrid, 28939, Spain
Operating address: C. la Florida, 3, Nave 9, 28670 Villaviciosa de Odón, Madrid, Spain

Email: admin@ticbuddy.com
Telephone: +34 624 139 226

TICBuddy is an online store specialising in technology products, including laptops, monitors, computers, accessories and other electronic devices, whether new, refurbished or professionally checked, as indicated on the relevant product page.

All orders are managed by LIRBATIC SL from Spain.

2. Personal Data We Process

Depending on how you interact with TICBuddy, we may process the following categories of personal data:

Identification and Contact Details

  • First and last name

  • Shipping address

  • Billing address

  • Email address

  • Telephone number

Order-Related Data

  • Products purchased

  • Order number and order history

  • Information relating to returns, issues and warranties

  • Communications relating to your order

Payment Data

Payments may be processed by third-party payment service providers.

TICBuddy does not directly store full payment card details where payment is processed by such providers.

Technical and Browsing Data

We may collect information such as:

  • IP address

  • Device type

  • Operating system

  • Browser

  • Pages visited

  • Interactions with the store

  • Data relating to cookies and similar technologies

Where applicable, analytics and advertising tools will only be used in accordance with the user's privacy preferences and consent.

3. Purposes of Processing

We process personal data primarily in order to:

  • Manage purchases and orders.

  • Process payments.

  • Prepare and manage deliveries.

  • Issue invoices.

  • Manage returns, warranties and customer issues.

  • Provide customer support.

  • Manage user accounts.

  • Prevent fraudulent activity and protect the security of the store.

  • Comply with tax, accounting and other legal obligations.

  • Analyse and improve our store and services.

  • Send marketing communications where there is an appropriate legal basis for doing so.

4. Legal Basis for Processing

Depending on the purpose, the processing of your personal data may be based on:

Performance of a Contract

Where the data is necessary to manage a purchase, payment, delivery, return, warranty or any other matter relating to an order.

Compliance with Legal Obligations

To comply with tax, accounting, consumer protection and other legal obligations applicable to LIRBATIC SL.

Consent

Where the user has expressly authorised certain processing activities, such as specific marketing communications or the use of certain cookies.

Consent may be withdrawn at any time.

Legitimate Interests

In certain cases, we may process personal data to prevent fraud, maintain the security of our systems or improve our services, while always respecting the rights and interests of users.

5. Marketing Communications

TICBuddy may send marketing information about products, promotions, news or offers where there is a lawful basis for doing so.

Users may stop receiving these communications at any time by using the unsubscribe link included in marketing messages or by contacting us.

We do not sell our customers' personal data.

6. Recipients of Personal Data

In order to provide our services, certain personal data may be disclosed or made available to service providers working with LIRBATIC SL, including:

  • Shopify and other technology providers used by the store.

  • Payment service providers.

  • Financial institutions where necessary.

  • Shipping and logistics providers.

  • Hosting, infrastructure and security providers.

  • Email and customer support service providers.

  • Analytics and marketing providers where there is an appropriate legal basis.

  • Accountants, tax advisers and other professional service providers.

  • Public authorities where disclosure is required by law.

These providers must only process the personal data necessary to provide their respective services and in accordance with applicable data protection law.

7. Shopify

The TICBuddy online store uses the Shopify platform to provide part of the infrastructure required to operate our online store.

Shopify may process certain personal information in order to provide, maintain, protect and improve its services.

You can find further information about how Shopify processes personal data in Shopify's official Privacy Policy.

8. Slab Crow and Other LIRBATIC SL Brands

TICBuddy and Slab Crow are commercial brands operated by the same legal entity, LIRBATIC SL.

Certain administrative, accounting, customer service or legally required information may be managed centrally by LIRBATIC SL.

Personal data collected through TICBuddy will not automatically be used to send marketing communications relating to other LIRBATIC SL brands where the user's consent is required for that purpose.

Where joint marketing campaigns or communications relating to other brands are carried out, users will be appropriately informed and the applicable legal basis will be respected.

9. International Data Transfers

Some of our technology providers may process personal data from countries located outside the European Economic Area (EEA).

Where international transfers of personal data take place, the safeguards and mechanisms required under applicable data protection law will be used, such as adequacy decisions or Standard Contractual Clauses approved by the European Commission, where necessary.

10. Data Retention

Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected.

Data relating to purchases, invoicing and commercial transactions may subsequently be retained for the periods required by tax, accounting, commercial, consumer protection or other applicable laws.

Data used for marketing communications will be retained until the user withdraws consent or asks to stop receiving such communications, where processing is based on consent.

11. Security

LIRBATIC SL implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, destruction or improper disclosure.

The measures applied are appropriate to the type of information processed and the risks associated with the processing.

12. Your Data Protection Rights

Where applicable, users may exercise the following rights:

  • Access to their personal data.

  • Rectification of inaccurate or incomplete personal data.

  • Erasure of their personal data.

  • Restriction of processing.

  • Objection to processing.

  • Data portability.

  • Withdrawal of consent where processing is based on consent.

To exercise these rights, you may contact:

LIRBATIC SL
Email: admin@ticbuddy.com

Where necessary, the request must include sufficient information to verify the identity of the person making it.

Users also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) if they believe that the processing of their personal data does not comply with applicable data protection law.

13. Cookies

TICBuddy may use cookies and similar technologies that are necessary for the operation of the store.

Analytics cookies, advertising cookies and other technologies that require consent will be managed in accordance with the preferences selected by the user.

You can find more information in our Cookie Policy and change your preferences using the privacy options available on the store.

14. Children

TICBuddy is not specifically directed at children.

We do not knowingly collect personal data from children except where permitted under applicable law.

15. Changes to this Privacy Policy

LIRBATIC SL may update this Privacy Policy where necessary to reflect legal, technical or service-related changes.

Where significant changes are made, we will update the date shown at the beginning of this document.

16. Contact

For any questions regarding this Privacy Policy or the processing of personal data, please contact:

LIRBATIC SL
Tax ID (CIF): B86741899

Registered address: Calle Arousa 89, Arroyomolinos, Madrid, 28939, Spain
Operating address: C. la Florida, 3, Nave 9, 28670 Villaviciosa de Odón, Madrid, Spain

Email: admin@ticbuddy.com
Telephone: +34 624 139 226