Shipping policy

TICBuddy Shipping Policy

Last updated: 26 August 2026

1. Shipping Destinations

TICBuddy currently ships to:

  • Mainland Spain

  • Balearic Islands

We currently do not ship to:

  • Canary Islands

  • Ceuta

  • Melilla

  • Any other country or territory not expressly available during checkout

All orders are prepared and dispatched from our facilities in Spain.

2. Shipping Costs

Our current standard shipping rates are:

  • Mainland Spain: €6.99

  • Balearic Islands: €9.99

The final shipping cost applicable to your order will always be displayed during checkout before payment is completed.

We currently do not automatically offer free shipping based on a minimum order value unless a specific promotion states otherwise.

Shipping rates may be updated if carrier prices, fuel surcharges, service conditions or delivery zones change.

The shipping price displayed and accepted during checkout will apply to that order.

3. Estimated Delivery Times

Orders are prepared and dispatched from Spain.

Our estimated delivery times are:

  • Mainland Spain: 1–3 business days

  • Balearic Islands: 1–3 business days

Delivery times begin once the order has been prepared and dispatched.

These timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by:

  • Carrier operations

  • Public holidays

  • High-demand periods

  • Severe weather

  • Remote delivery locations

  • Transport disruption

  • Logistics incidents

  • Other circumstances outside our reasonable control

We will always comply with any mandatory delivery requirements provided by applicable consumer law.

4. Order Processing

Orders are normally processed from Monday to Friday, excluding public holidays.

Orders placed before 14:00

We will normally attempt to process eligible orders placed before 14:00 Spanish time on the same business day, provided that there are no issues relating to:

  • Payment verification

  • Product availability

  • Shipping information

  • Fraud or security checks

  • Other circumstances preventing dispatch

Same-day dispatch is not guaranteed.

Orders placed after 14:00

Orders placed after 14:00 will normally begin processing on the next business day.

Weekends and public holidays

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Delivery estimates are calculated using business days and generally exclude Saturdays, Sundays and public holidays.

Public holidays at the origin, destination or carrier logistics centres may affect delivery times.

5. Estimated Delivery Dates Displayed on the Website

TICBuddy may display estimated delivery dates or delivery ranges on product pages, the cart or during checkout.

These estimates may take into account:

  • The date and time the order is placed

  • Our processing cut-off time

  • Business days

  • Weekends

  • The delivery destination

  • Estimated carrier transit times

These dates are provided for guidance only unless expressly stated as guaranteed.

Automatic estimates may not account for every local, regional or national public holiday or unexpected logistics disruption.

6. Order Preparation

TICBuddy works primarily with products held in our own stock and prepares orders from our facilities in Spain.

Before dispatch, electronic equipment may undergo appropriate preparation and verification procedures depending on the product.

These may include checks relating to:

  • Product condition

  • Correct configuration

  • Included accessories

  • Packaging

  • Order identification

During periods of unusually high demand, promotional campaigns or exceptional order volumes, preparation may take slightly longer than usual.

If an order contains several products with different availability dates, we may wait until all items are available before dispatching the complete order unless otherwise stated or agreed.

7. Packaging of Electronic Equipment

Laptops, monitors, computers and other electronic equipment require appropriate protection during transport.

TICBuddy takes reasonable care to package products securely according to their characteristics.

Depending on the product, packaging may include:

  • Protective padding

  • Screen protection

  • Impact protection

  • Internal securing materials

  • Appropriate shipping boxes

Refurbished or pre-owned products may not always be supplied in the manufacturer's original retail packaging.

Where alternative packaging is used, the product will be packaged appropriately for transport.

8. Order Tracking

Once your order has been dispatched, you will normally receive a shipping confirmation containing tracking information where the carrier provides a tracking service.

Tracking information may take several hours to become active after the parcel leaves our facilities.

Customers are responsible for ensuring that the email address and telephone number provided during checkout are correct.

Some carriers may use the customer's contact details to provide:

  • Delivery updates

  • Estimated delivery times

  • Delivery attempt notifications

  • Pickup-point information

  • Other information required to complete delivery

9. Shipping Delays

Although we work with transport providers to deliver orders within the estimated timeframes, delays may occasionally occur.

Possible causes include:

  • Carrier delays

  • Logistics incidents

  • Severe weather

  • Strikes

  • Public holidays

  • Transport network disruption

  • Incorrect or incomplete addresses

  • Difficulty accessing the delivery location

  • Recipient absence

  • Exceptional demand

  • Force majeure events

If a shipment experiences a significant delay, please contact us at:

admin@ticbuddy.com

We will assist you and, where appropriate, contact the carrier to investigate the shipment.

Nothing in this section limits any mandatory consumer rights relating to delivery.

10. Delivery Address and Customer Responsibilities

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes, where applicable:

  • Full name

  • Street address

  • Building or apartment information

  • Postal code

  • City

  • Province or region

  • Telephone number

  • Email address

Please review your shipping details carefully before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible at:

admin@ticbuddy.com

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

11. Failed Delivery and Uncollected Parcels

The carrier may return a parcel to TICBuddy if delivery cannot be completed because of circumstances such as:

  • Incorrect or incomplete delivery information

  • Repeated recipient absence

  • Failure to collect the parcel from a pickup point within the permitted period

  • Inability to contact the recipient

  • Refusal of delivery

If a parcel is returned to us, we will contact the customer regarding the available options.

Where the failed delivery is attributable to incorrect information or circumstances for which the customer is responsible, reasonable additional shipping costs for a new dispatch may be charged where permitted by law.

If a refund is requested instead of reshipment, any deductions will only be made where legally permitted and without affecting mandatory consumer rights.

12. Risk During Transport

For consumer purchases where TICBuddy arranges the carrier, the risk of accidental loss or damage generally remains with TICBuddy until the customer, or a third party designated by the customer other than the carrier, physically receives the goods.

If the customer independently appoints a carrier that was not offered by TICBuddy, different rules regarding the transfer of risk may apply in accordance with applicable law.

13. Lost Shipments

If tracking information indicates an unusual delay or if you believe that your parcel may have been lost, please contact:

admin@ticbuddy.com

We will review the tracking information and, where necessary, open an investigation with the transport provider.

Customers should not be required to resolve a lost shipment directly with the carrier where TICBuddy arranged the delivery, although cooperation may be requested where reasonably necessary to investigate the incident.

Where a shipment is confirmed as lost, we will provide the appropriate solution in accordance with applicable law.

14. Damaged Packages

Please inspect the package when it is delivered whenever reasonably possible.

If the packaging shows significant visible damage, we recommend taking photographs before opening it.

If possible, photographs should show:

  • The complete outer package

  • Any damaged areas

  • The shipping label

  • Internal packaging

  • The product itself

Please retain the packaging until the issue has been resolved, as the carrier may require it during an investigation.

15. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as possible at:

admin@ticbuddy.com

To help us resolve the issue efficiently, please provide where applicable:

  • Your order number

  • A description of the issue

  • Photographs of the product

  • Photographs of the outer packaging

  • Photographs of the internal packaging

  • A photograph of the shipping label

  • Any other relevant information

For transport damage, we recommend notifying us within 48 hours where reasonably possible, as this can make carrier investigations easier.

However, failure to notify us within 48 hours does not remove or limit any statutory consumer rights you may have regarding defective, damaged or non-conforming goods.

We will assess the situation and provide the appropriate solution in accordance with applicable law.

16. Delivery of High-Value Electronic Equipment

Certain orders containing laptops, computers, monitors or other high-value products may be subject to additional delivery controls where supported by the carrier.

These may include:

  • Tracking

  • Proof of delivery

  • Recipient identification

  • Delivery confirmation

  • Signature requirements

The exact delivery procedure may depend on the carrier, destination and value of the shipment.

17. Delivery Area

TICBuddy currently delivers only to mainland Spain and the Balearic Islands.

Orders are dispatched from Spain.

We currently do not ship to:

  • Canary Islands

  • Ceuta

  • Melilla

  • International destinations

If a destination is not available during checkout, we are currently unable to ship an order there.

TICBuddy may expand its delivery area in the future.

18. Spain Destination Restrictions

Shipping is currently available to:

  • Mainland Spain

  • Balearic Islands

We currently do not ship to:

  • Canary Islands

  • Ceuta

  • Melilla

These areas will not be available as valid delivery destinations during checkout.

19. Returns

Returning a product is governed by our separate Return & Refund Policy.

Please do not return a product without first following the instructions provided in that policy.

Return shipping conditions may differ depending on whether:

  • You are exercising your statutory right of withdrawal

  • The product is defective or non-conforming

  • The wrong product was delivered

  • The product was damaged during transport

Please refer to the Return & Refund Policy for full details.

20. Changes to This Shipping Policy

TICBuddy may update this Shipping Policy where necessary due to changes in:

  • Carrier rates

  • Fuel or logistics surcharges

  • Delivery areas

  • Carrier availability

  • Transit times

  • Business operations

  • Legal requirements

Changes will not retrospectively alter shipping conditions already agreed for an accepted order unless required by law.

The latest update date will always appear at the beginning of this policy.

21. Contact

For questions regarding shipping, tracking or delivery issues, please contact:

TICBuddy
Operated by LIRBATIC SL
Tax ID (CIF): B86741899

Email: admin@ticbuddy.com
Telephone: +34 624 139 226

Registered address:
Calle Arousa 89
Arroyomolinos, Madrid, 28939
Spain

Operating address:
C. la Florida, 3, Nave 9
28670 Villaviciosa de Odón, Madrid
Spain